OUR SHIPPING & RETURNS
SHIPPING INFORMATION
At Cowboy Chewing Gum, we take pride in our efficient shipping methods and careful packaging to ensure that your order reaches you in perfect condition. We offer various shipping options to accommodate your needs, and our costs are transparent and competitive. Your satisfaction with the delivery of our premium jerky is our top priority.
You are also more than welcome to pick up in person if you wish to do so.
RETURN & EXCHANGE DETAILS
We want you to be completely satisfied with your purchase from Cowboy Chewing Gum. If you have any concerns about the jerky you've received, please don't hesitate to reach out to our customer service team. We have a straightforward return and exchange policy designed to make sure you can shop with confidence. Your feedback helps us to continually improve our products and services.
RETURN POLICY
At Cowboy Chewing Gum, we take pride in makin’ sure every bag of jerky rides out fresh, flavorful, and ready for the trail. Due to the nature of our products (food, not horseshoes), all sales are final.
That said—if somethin’ ain’t right, we aim to make it right.
Damaged or Incorrect Orders
If your order shows up lookin’ like it lost a bar fight—or you received the wrong item—reach out to us within 7 days of delivery.
Send us:
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Your order number
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A quick description of the issue
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Photos if applicable
We’ll review it and, if the fault’s on our side, we’ll replace it or make it right faster than a cowboy drawin’ iron.
No Returns on Opened Food
For safety and quality reasons, we can’t accept returns or exchanges on opened or consumed products.
How to Reach Us
Head on over to our Contact Us page and fill out the form. We’ll get back to you quicker than a jackrabbit in a dust storm.
Thanks for ridin’ with us—and for supportin’ small-batch, cowboy-crafted jerky.